We use Payfast as our online payment gateway.

Payfast supports a wide range of payment methods, including cards (Visa and Mastercard), Instant EFT (bank transfers), Zapper, SnapScan, Scan to Pay, MoreTyme, Capitec Pay and Mobicred. 

Should you wish to do an eft, our bank details are as follows:

AIRLOOM DECOR (PTY) Ltd.

FNB

62673069582

N1 CITY - Branch Code: 200410

SWIFT: FIRNZAJJ

Alternatively, credit card facilities are available in-store in Woodstock, Cape Town.

Airloom does not request or retain credit card details from its customers.

Airloom partners with Payflex: Pay for your order in either 4 interest-free payments over 6 weeks OR 3 interest-free payments over 3 paydays. Sign up here.

If you are looking to add Flooring to your Cart, you may notice that you can't. 

This is for three reasons:

• To ensure you get the right product for the right application.

Flooring can be a bit technical and we would like to assist you in making the correct decision for your application. While most consumers focus on the look-and-feel of a product, technical considerations are also important. 

• Certain products can be easily returned - others not so easily.

When we are supplying you a specific amount of material that is cut from a roll (usually carpet and vinyl-on-a-roll) cannot be easily returned. The Consumer Protection Act defines this as a custom-order, with certain consumer protections for off-the-shelf, pre-packaged products falling away due to us customising the product for you. Besides the logistical costs of moving the product around, one cannot undo a cut if an order is confirmed. As a result we may struggle to sell the specific quantity you requested without a wastage factor. We therefore reserve the right not to accept the return; should we decide to accept the return, there will probably be 

• To avoid costly returns

Flooring can be heavy and cumbersome. As a result, it can also be quite expensive to deliver. As a result, we always quote delivery separately.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to potential colour differences among computer monitors and operating systems, we cannot guarantee that the colour you see on your screen is a true indication of the finished product.

Swatch colours represented on the website may differ from the actual product, so that's why we've launched our Sample Service, which you can access here, and with t's and c's available here

While most of our Flooring is held in our warehouse in Cape Town, some ranges may be held in depots in Johannesburg or at the factory of one of the local Carpet manufacturers. It is therefore difficult to give a blanket lead time on all products.

All products, regardless of where they are stored, need to be processed out of their respective warehouses. This can take a few hours or a day, because the products need to readied for dispatch.

If your order is time sensitive, please let us know and we'll try our best to speed it up for you.

Airloom ships flooring nationwide via a 3rd party courier.

Shipping costs will be quoted and added to the order where applicable.

While we do ship nationally, please note that Flooring is heavy and cumbersome and therefore can be expensive to ship to remote areas.

Flooring will be shipped to an address supplied by the client. We do not deliver to PO Box's or farms. Our courier partners may refuse service to us based on an areas' perceived crime level and the threat of hijacking.

Flooring is HEAVY - so please make arrangements to receive the shipment. Our couriers are strongly discouraged from entering client's homes - the courier service is door-to-door.

In line with the Consumer Protection Act, when we customise an item for you, it is not available for a refund.

This applies to:

• Vinyl Sheeting cut from a roll.
• Wall-to-wall carpet cut from a roll

In these instances, Airloom reserves the right to not refund.

See more on our Returns Policy here.

On a case-by-case basis we may decide to take the return, less a handling surcharge (usually a % of the item value).

In addition, it is important to a few things when you order a Natural Fibre product. The Sisal and Seagrass products we sell carry potential natural imperfections in the weave and colour. This is what gives Natural Fibres their unique texture and look, and are not considered a flaw. To find out more, please follow this link